Tech Support Services

Flex PLM - Tech Support Services

We believe in high customer satisfaction and success and hence focus on providing the best services through our support options.

Our help desk is proactive and caters to global clients providing 24*7 support over email, 24*5 over phone/meetings, response with a solution/suggestion/ within 24 hours

With us you get

Dedicated Support Personnel / On Demand Resources

Categorizing Issue on priority and resolution type

Level 1: Identify , reproduce and log the problem;  Create users, Add/update permissions, Identities management

Level 2: Bug Fixes, Generate reports, Feature Requests, (convert to user stories based on business owner input

Level 3: Architect/aras (new challenges)

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