Plural Technology Private Limited

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Maintenance & Support

Sustaining of any system is critical and important after a successful implementation. Continuous efforts are recommended to meet the evolving needs of the organization. Our consultants can continue to discuss improvements, assess and refine PLM processes, identify any incidents and assess them; be they bugs or minor or major enhancements.

Plural Technology Private Limited

Our support services include

Level 1

  • Support Super users, Admins in ongoing administrative tasks

  • Train end-users

  • Raise issue logs in Issue tracking system

Level 2

  • Analyse enhancement requests, perform impact analysis

  • Categorize requests: Bugs, Enhancements: Major/Minor

  • Prioritize basis Super users’ inputs 

  • Implement bugs and minor enhancements

Maintenance

Maintenance services help enhancements categorized as major to be picked and discussed with business stakeholders. These usually require about 24 hours, including extensive requirement understanding sessions, proposing technical solutions and approaches, and documenting detailed technical specifications for development.

How do we perform?

  • Strict adherence to SLAs

  • Prioritization of issues

  • Collaboration with Super users on system improvements, feature requests creating shared ownership

  • Coach and guide end users to foster a culture of collaboration

  • Updated assets and literature for training and communication needs

  • Weekly reports on PLM system usage to PLM program leadership

  • Keep the PLM software and Tools up-to-date to leverage new technologies, functionalities, and security enhancements

Plural Technology Private Limited

Benefits

Reduced costs

  1. Reduced Overheads: Eliminate capital expenditure on software, infrastructure, and training by utilizing the service provider's resources
  2. Flexibility: Subscription-based or pay-as-you-go pricing aligns expenses with usage, enhancing financial predictability

Deep expertise at hand

  1. Specialized Knowledge: Gain access to professionals with expertise in PLM best practices, industry standards, and regulatory requirements
  2. Proven Methodologies: Benefit from established frameworks for implementation, integration, and optimization

Minimize business impact

  1. Our strong adherence to SLAs ensures there is minimal business impact
  2. Experts at hand ensure issues are diagnosed and resolved in quick time

Prevention of future issues

Prevent future issues with the help of expert guidance

Contact Plural for expert guidance for Maintenance and Support

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